Fortune Game — Terms & Conditions

1 Introduction & Applicability

Fortune Game (referred to as "we", "the platform", or "Fortune Game") is an online gaming and Sports Betting platform serving users in Bangladesh and other approved regions. These Terms and Conditions ("Terms") apply to the Fortune Game website, mobile application, and all related services.

These terms and conditions have been prepared in accordance with the applicable laws and regulations of Bangladesh. Fortune Game operates under an international license and is committed to conducting all activities with full transparency.

2 Account Registration

2.1 Registration Requirements

To create an account on Fortune Game, you must provide accurate and complete information. Each individual may only register one account. Creating multiple accounts is strictly prohibited and may result in all associated accounts being permanently closed.

• You must provide your full name, address, date of birth, and contact details accurately.
• Your email address and mobile number must be active and belong to you.
• The information provided at registration must match what is submitted during KYC verification.
• You may not open an account on behalf of another person.

2.2 Password & Security

You are responsible for keeping your account password confidential. You are solely accountable for all activity carried out under your account. If you notice any suspicious activity, please notify our support team immediately.

3 Age & Eligibility

Fortune Game strictly prohibits anyone under the age of 18 from using the platform. You may be required to verify your age and identity during registration.

• Users must be at least 18 years of age.
• Online gaming must be legally permitted in your country.
• Accounts cannot be created from countries where online betting is prohibited.
• Fortune Game may request a national ID or passport at any time for age verification purposes.

4 Deposits & Withdrawals

4.1 Deposit Rules

Fortune Game supports deposits via bKash, Nagad, Rocket, and bank transfer. Please keep the following in mind when making a deposit:

• The minimum deposit amount is ৳300.
• Deposits are generally credited to your account instantly.
• Only use payment methods registered in your own name.
• Deposits made through third parties are strictly prohibited.
• If a deposit does not arrive for any reason, take a screenshot of the payment and contact support.

4.2 Withdrawal Rules

Certain conditions must be met before you can withdraw your winnings. For full details on the withdrawal process:

• The minimum withdrawal amount is ৳500.
• KYC verification must be completed before making a withdrawal.
• Before your first withdrawal, you must make at least one withdrawal using the same method used for your deposit.
• A maximum daily withdrawal limit applies — contact support for details.
• Payments are typically processed within 5–15 minutes.

5 Bonuses & Promotions

Fortune Game offers a variety of bonuses and promotions, each with its own terms. The general bonus rules are as follows:

• Each bonus offer comes with specific wagering requirements that must be fulfilled.
• Each bonus can only be claimed once, unless the promotion states otherwise.
• Not all games are available for play with bonus funds — restrictions may apply.
• Fortune Game reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account may be subject to investigation.
• Claiming the same bonus from multiple accounts may result in all associated accounts being suspended.

6 Betting & Gaming Rules

6.1 Sports Betting

The following rules apply when placing bets in the Fortune Game Sports Betting section:

• Once a bet is confirmed, it generally cannot be cancelled.
• If a cash-out option is available, it must be used within the specified time frame.
• If a match is cancelled or postponed, your stake will be refunded (where applicable).
• If a bet is placed at incorrect odds due to a technical error, Fortune Game reserves the right to void that bet.

6.2 Casino Games

All casino game outcomes are determined by RNG (Random Number Generator) technology, ensuring they are fair and verifiable. If your connection drops during a game, the result is recorded in the system and can be reviewed later.

7 Prohibited Activities

The following activities are strictly prohibited on Fortune Game and may result in immediate account suspension:

• Creating or operating multiple accounts.
• Engaging in activity with the intent to abuse bonuses.
• Using automated software, bots, or scripts.
• Colluding with other players.
• Attempting money laundering or any illegal financial transactions.
• Exploiting technical vulnerabilities on the platform.
• Operating an account using a false identity or inaccurate information.
• Harassing or threatening other users.

8 Privacy & Data Protection

Fortune Game is committed to protecting your personal information. Learn how we collect, store, and use your data in our Privacy Policy The page has full details. In brief:

• Your information is never sold to third parties.
• Your information is used solely for service improvement and security purposes.
• Information may be disclosed to authorities when required by law.
• All data is protected with 256-bit SSL encryption.

9 Responsible Gaming

Fortune Game believes gaming should be a source of entertainment, not stress. We take responsible gaming very seriously. For more details, visit our Responsible Gaming on the page.

• You have the option to set a deposit limit on your account.
• The self-exclusion option lets you temporarily close your account for a set period.
• A cooling-off period allows you to take a break of between 24 and 72 hours.
• If you notice any signs of problematic gaming behaviour, please contact support.

10 Account Closure & Suspension

Fortune Game reserves the right to suspend or permanently close an account under the following circumstances:

• For breach of Terms.
• If KYC verification has not been completed.
• Extended periods of inactivity (typically 12 months).
• At the user's own request.
• For legal or regulatory reasons.

If you wish to close your account, please contact support. Any valid balance may be withdrawn before closure (bonus balance subject to applicable terms).

11 Dispute Resolution

For any complaints or disputes, please contact our customer support team first. We will do our best to resolve the issue within 48 hours. If a resolution cannot be reached:

• Written complaints can be submitted via email.
• Fortune Game will follow a fair and impartial investigation process.
• Fortune Game's decision is final in all disputes.
• Technical logs and records shall serve as the definitive evidence in all cases.

12 Terms Updates & Contact

Fortune Game may update these terms and conditions at any time. When changes are made:

• A notice will be posted on the website.
• You will be notified by email of any significant changes.
• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.

For any questions or assistance, reach out to our support team: