Fortune game — Privacy Policy

1 Introduction & Scope

Fortune game ("we", "the platform") is an online gaming and Sports Betting service operating for users in Bangladesh and permitted regions. Protecting your privacy is a core part of our responsibility.

This privacy policy applies to the fortune game website, mobile app, and all associated services. We follow internationally recognized data protection standards in the collection, processing, and storage of user information.

By registering, logging in, or using any service on fortune game, you consent to the processing of your data as described in this policy. If you have any questions about your data, feel free to contact us directly.

2 What Data We Collect

2.1 Information You Provide Directly

Some information is provided directly by you when creating or using your account. This includes:

• Full name, date of birth, and gender
• Email address & mobile number
• Residential address & postcode
• National ID card, passport, or driving license (for KYC verification)
• Payment method details (bKash / Nagad / Rocket / bank account number)
• Messages or complaints sent to support

2.2 Automatically Collected Information

When you use the platform, the following information is collected automatically:

3 How Your Data Is Used

Fortune game uses your data only for specific and legitimate purposes. Here is what we do:

• Account Management: For registration, login, and account verification.
• Service Delivery: For gaming, betting, and completing transactions.
• Customer Support: To respond to your complaints and enquiries.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: To meet the requirements of regulatory bodies and law enforcement authorities.
• Promotions: To send you relevant offers and updates with your consent.
• Improvement: To improve platform quality and enhance the user experience.

4 Who Your Data Is Shared With

We do not sell or share your data with anyone. However, certain information may be shared in the following circumstances:

4.1 Service Partners

We share data with trusted technology partners and payment processors as needed to operate the platform. All such parties are contractually bound to comply with our privacy policy.

4.2 Legal Requirements

Data may be disclosed in response to a court order, government authority request, or law enforcement requirement. In such cases, fortune game complies with its legal obligations.

4.3 Business Transfer

In the event of a change of ownership or merger, your data may be transferred to the new entity. This privacy policy will continue to apply in such cases.

5 Cookies Policy

Fortune game uses cookies to improve the platform and personalize your experience. The types of cookies used are:

• Essential Cookies: Essential for login sessions and platform security.
• Performance Cookies: To analyze how well the platform is performing.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand user behavior — data is kept anonymous.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6 How Long Your Data Is Retained

Your data is not retained beyond what is necessary. Our general policy is as follows:

• Active account data — retained for as long as the account remains active.
• Transaction & betting records — retained for a minimum of 5 years (as required by law).
• KYC documents — retained for a minimum of 5 years after account closure.
• Customer support communications — retained for up to 3 years.
• Cookie data — session-based or up to 1 year.

7 Your Data Rights

As a fortune game user, you have several rights regarding your own data. These are outlined in detail below:

8 Child Protection

Fortune game strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.

If we are made aware that a minor has created an account, we will immediately close that account and delete all associated data.

9 Technical Measures for Data Protection

Fortune game employs multiple layers of security to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Protects against cyberattacks.
• Regular Security Audits: Regularly audited by third parties.
• Limited Access: Only authorized personnel can access data on a need-to-know basis.
• Encrypted Database: All stored data is kept in an encrypted state.

10 Policy Updates

Fortune game may update this Privacy Policy for business or legal reasons. When changes are made:

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, registered users will be notified by email.
• A notice will be posted on the platform.

Continued use of the platform after a new policy is published will be considered acceptance of that policy.

11 Contact

For any privacy-related questions or requests, please reach out to us:

Deletion or correction requests will be processed within 30 days of identity verification.